ITF+ (IT Fundamentals) FCO-U61
Summarize confidentiality, integrity, and availability concerns.
· Snooping
· Eavesdropping
· Wiretapping
· Social engineering
· Dumpster diving
Integrity concerns
· Man-in-the-Middle
· Replay attack
· Impersonation
· Unauthorized information alteration
Availability concerns
· Denial of service
· Power outage
· Hardware failure
· Destruction
· Service outage
Explain the purpose and proper use of software.
Productivity software
· Word processing software
· Spreadsheet software
· Presentation software
· Web browser
· Visual diagramming software
Collaboration software
· Email client
· Conferencing software
· Instant messaging software
· Online workspace
· Document sharing
Business software
· Database software
· Project management software
· Business specific applications
· Accounting software
Explain methods of application architecture and delivery models.
Application
delivery methods—locally installed
· Network not required
· Application exists locally
· Files saved locally
Application
delivery methods—Local network hosted
· Network required
· Internet access not required.
Application
delivery methods—Cloud-hosted
· Internet access required
· Service required
· Files saved in the cloud
USB Connector Types
IMAGE FILE TYPES
·
jpg/jpeg
·
gif
·
tiff
·
png
·
bmp
VIDEO FILE TYPES
·
mpg
·
mp4
·
flv
·
wmv
·
avi
AUDIO FILE TYPES
·
mp3
·
aac
·
m4a
·
flac
·
wav
Classify common types of
input/output device interfaces.
Networking
· Wired Telephone connector (RJ-11 – 4 copper wires)
· Ethernet connector (RJ-45 – 8 copper wires)
· Wireless
· Bluetooth
· NFC
Peripheral device
· USB
· FireWire
· Thunderbolt
· Bluetooth
· RF
Graphic device
· VGA
· HDMI
· DVI
· DisplayPort
· Mini-DisplayPort
INPUT DEVICES
·
Keyboard
·
Mouse
·
Webcam
·
Microphone
·
Stylus Pen
OUTPUT DEVICES
·
Monitor/Display
·
Speakers
·
Headphones
·
Printer
BOTH INPUT & OUTPUT DEVICE
·
Touchscreen Display
ACCOUNTING
·
Web Browsing History
·
Logs
·
Tracking
·
Video
·
Biometrics
·
Signature
·
Receipt
RAID (Redundant Array of Independent Disks)
RAID 1
·
Uses 2 disks
·
Uses disk mirroring
·
If one disk fails the array still work
RAID 5
·
Uses a minimum of 3 disks
·
Uses disk striping with one parity bit
·
Can afford for one disk to fail
- Core: i3, i5, & i7. These are use on desktops & mobile devices.
- Pentium: 32-bit CPU, not available anymore
- Celeron: It's their budget brand
- Atom: Designed for low-power devices (smartphones & tablets)
- Xeon: Server & workstations
- AMD processors are PGA (Pin Grid Array), and the pins are on the bottom of the chipset.
AMD Processors:
- Ryzen/Threadripper
- Ryzen Mobile
- Epyc: Server-class
ARM CPUs
COMPRESSION FORMATS
zip: supported by Windows, Linux,
& Mac OS X
tar: used with gzip compression (tgz
or .tar.gz) Windows, Linux, & macOS
rar: proprietary format used by the
WinRAR program
7z: archive program using the
open-source 7-Zip compression utility
gz: used with UNIX & Linux
iso: used with optical media (CDs,
DVDs, & Blu-Ray Discs)
vhd/vmdk:
used with Microsoft Hyper-V and with VMware virtual machines repectively.
dmg:
disk image used by Apple macOS
Explain the troubleshooting
methodology.
1. Identify the problem
·
Gather information
·
Duplicate the problem, if possible
·
Question users
·
Identify symptoms
·
Determine if anything has changed,
·
Approach multiple problems individually
Research knowledge base/Internet, if
applicable
Establish a theory of probable cause
·
Question the obvious
·
Consider multiple approaches
·
Divide and conquer
·
Once the theory is confirmed [confirmed root cause]
·
Determine the next steps to resolve the problem
·
If the theory is not confirmed, establish a new theory or escalate
Verify full system functionality and, if applicable, implement preventive measures
IoT (Internet of
Things)
·
Home appliances
·
Home automation devices
·
Thermostats
·
Security systems
· Modern cars
·
IP cameras
·
Streaming media devices
·
Medical devices
TECHNICAL
COMMUNITY GROUPS
·
Go to your vendor’s website
·
Check out their FAQ (Frequently Asked Questions)
·
Microsoft’s support website support.microsoft.com hosts solutions for
each product.
·
More advanced articles can be located at technet.microsoft.com.
·
There is a community site; answers.microsoft.com.
·
Many links can be found on mvps.org that are maintain be Microsoft Most
Valuable Professional (MVP) volunteers.
·
Other might be subscription-based; experts-exchange, petri.com,
bleepingcomputer.com, & tomshardwrae.com.
PS/2 KEYBOARD &
MOUSE
The purple connector is for the keyboard, & the green connector is for the mouse.
If you install them backwards you have
to turn the PC off & then swap the cables. PS/2 is not hot swappable.
FUNCTION (F*) KEYS ON A
KEYBOARD
These
shortcuts are based on the Windows operating system.
DVI (Digital Visual Interface) CONNECTORS
DVI-A supports analog video signals only
DVI-D supports digital video signals only
DVI-I (Integrated) supports both analog & digital video signals
DVI only supports video, it does not support audio
HDMI (High-Definition Multimedia Interface) Connector
Supports high-definition video & audio
Great for 1080 & 4K (Ultra HD)
VGA (Video Graphics Array) CONNECTOR
Supports analog video only
Does not support audio
It has 15 pins
Connector referred to as either DB-15,
DE-15, or HD-15
DISPLAY PORT
Display port supports digital video
& audio
IDE / PATA HDD
·
This is a mechanical hard drive that
has moving parts
·
The 4 pins on the right is where the
Molex plugs in supplying 12 volts
·
The 40 pins on the left is where the
data cable plugs in
·
The pins between the data & Molex
are where you set the jumper for “Primary, Secondary, or Cable Select.”
IDE / PATA Data Cable
Molex Connector
STORAGE UNITS
From smallest to largest
· Bit
· Byte
· Kb
· KB
· Mb
· MB
· Gb
· GB
· TB
· PB
Throughput units
· Bps
· Kbps
· Mbps
· Gbps
· Tbps
Processing Speed
· MHz
· GHz
Cross-platform software
·
Addresses compatibility problems
DML (Data Manipulation Language)
·
Select
·
Insert
·
Delete
·
Update
DDL (Data Definition Language)
·
Create
·
Alter
·
Drop
·
Permissions
Database Access Methods
·
Direct Access
·
Manual Access
·
Programmatic Access
·
User Interface Access
·
Utility Access
·
Query/report builders
Export/Import
·
Database dump
·
Database Backup
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