Microsoft Remote Assistance
Microsoft
Remote Assistance (MSRA) is a feature in Windows that allows a user to get help from
another user over a network or the internet. It lets a trusted person control a user's PC and fix problems remotely.
Remote
Assistance is useful for remote employees who need help with their devices or
setting up new ones. Helpdesks can also use it to remotely control a
user's desktop and diagnose and repair problems.
To
use Remote Assistance, you can:
- Open the Start menu
- Select All Apps
- Find Quick Assist under the letter Q
- Select Help Someone to create a security code
- Share the security code with the person you're helping via chat or on the phone
- The person who wants help enters the code
- The person who wants help will be asked if they want to share their screen
- Select Allow to allow the person helping to see the other person's screen
You
can also use Remote Help with Microsoft Intune, a cloud-based solution
for secure help desk connections.
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